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  1. Jack permalink
    May 24, 2010 2:37 PM

    I didn’t get an authenticator until after I got hacked. I totally know the feeling of kicking yourself for weeks after. It did take about a week or so for Blizz to restore everything, but they did. They even restored things I didn’t know I’d lost on toons I didn’t even play anymore. The most painful part of the restoration was getting everything out of the mailbox and transporting it back to the bank bags.Well, that and the 1 hour+ on hold waiting for someone from Blizz to pick up the phone.But really, I got everything back, so I can’t complain.So sorry this happened. Good luck working through it.

  2. May 25, 2010 12:07 PM

    It sucks but I’d take it as an opportunity to do something else. Wow will be there again in under a week, maybe go try something else either gaming or hobby wise? My ex was particularly stupid once and gave her details to a friend (who was just stupid all the time) with terrible internet habits. You see this guy shared shit with his friends and they were forever character hopping but basically one of them got keylogged. So then all of them got keylogged and while he was hacked he asked to play her account while he was waiting for a restore. She let him as she’d taken a brief break from playing (during which I’d geared her in pretty much all 3 specs) and sure enough I came home one day, logged on and found everything gone. Was awful and put me off the game for a while. But it was good in a way as when I did return I was ready to play properly again as opposed to getting bored and sitting around shattrath.

  3. May 25, 2010 12:34 PM

    Got one :-)I hope things get sorted real soon for you.

  4. Suntiger permalink
    May 25, 2010 9:04 PM

    It does take about a week; I had the same thing happen to me recently (everything gone, spam character created) except no authenticator was added in my case and no gbank was involved. I popped in a GM ticket, got a response in about 5 minutes saying it was forwarded to the correct department, and did some other shit for like 5-6 days. One day around noon they sent me 5 emails, one per character, listing the stuff they’d in-game mailed back to me, down to Relics of Ulduar. Got literally everything back.Of note, I could not get through by phone – there was no hold system, just "high volume of calls, unable to answer you" and a hangup.Other good advice Blizzard gave me, besides get an authenticator (yeahhh) – change your account email.In any case, it will probably not take long enough to get his stuff back that he’ll have time to regear, and he will almost certainly get it back.Good luck to you guys.

  5. Rhonda permalink
    May 26, 2010 2:57 AM

    I haven’t got an authenticator but I do want one. The thing that is putting me off is that my account is second hand. My husband bought it for me and we didn’t realise that you aren’t supposed to do that. By the time we did it was too late, I’d already invested too much into my toons. Now I’m worried about getting an authenticator and maybe losing it and having to try to get it taken off the account. But I don’t know the security questions or the address and phone number the account was originally set up with. So I don’t want my account taken away because of a problem with the authenticator. But thinking about it now if I get hacked I would have the same problem when talking to Blizzard about it. Might be worth the risk of losing it to just get it.

  6. May 30, 2010 8:45 AM

    Ouch, poor Lus. Glad to hear he is playing with you, and also that you have a Job to be late FOR at the moment! (Although tsk to you for yet AGAIN being totally MSN AWOL ALL THE TIME! ALL THE TIME!)Anywho, to all those who have been hacked; did you ever find out for sure (or at least have a fairly good inkling) as to how you were hacked? Logged in from a net cafe? Taken in by a WoW spoof site imitating the real thing? Char name + Acct name matching with a relatively easy to brute force password?

  7. June 12, 2010 11:49 AM

    Just to echo others, I didn’t get an authenticator until I got hacked as well. I had a strong password, and I changed it periodically. I also scanned my PC for the nasties as well.

    However, my password got lifted when I was doing some stuff on the WoW site and logged in from my work computer to do it. I found out after the fact that my home PC was much more secure than my work one. (And that’s from an employer who’s an IT company. Go figure.)

    It did take about a week, but I got my stuff back.

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